PSC ELECTIVE
Personal Impact Skills

Intended audience:
Trainees

Duration:
2 hours

Format:
Workshop session including practical exercises, discussion and individual feedback

Maximum number of participants:
12 per session

Objectives:
To heighten self-awareness around how effectively delegates communicate, enable individuals to identify the key ways that they can improve their personal impact, and support the formulation of behaviour changes and supporting strategies

Topics:

  • Effective non-verbal communication – making appropriate eye contact and conscious use of body language to put others at ease and create the desired impact
  • Considering the recipient’s style and tailoring your approach to their preferences
  • Communicating deliberately and having considered what you want to get across
  • Speaking so you are heard – being more aware of pace and clarity of enunciation
  • Varying tone and volume to maintain interest and to emphasise key points
  • The difference between listening and simply pausing while others speak
  • Nerves and how to control them

Outcomes:
The success measures for the course are that trainees:

  • Understand the importance of personal impact in their career and personal lives, and are motivated to improve
  • Get feedback on the effectiveness of their own communication style
  • Increase their self-awareness and identify specific behavioural changes they want to make
  • Take away some simple guidelines and check-lists to remind them of the key ways they can maximise their personal impact
  • Demonstrate higher levels of engagement, clarity and interest with colleagues
  • Begin to develop a personal style that can be used with clients and is consistent with the role of “trusted advisor”

Training Team

Trainer
Mark Sinclair

Fresh Professional Development  Ltd, The Forum, 277 London Road, Burgess Hill, West Sussex, RH15 9QU
t. 01454 550066, e. info@fdg.uk.com, w. www.freshpd.com © Fresh Professional Development Ltd. 2017

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