PSC ELECTIVE
Client Interviewing And Taking Instructions

Intended audience:
Trainees

Duration:
3 hours

Format:
Plenary session, including practical exercise and feedback

Objective:
To provide practical guidance, enabling them to develop their listening skills, respond quickly and effectively to clients and to take instructions (by telephone and in person).

Topics:

  • Preparing
  • Listening techniques
  • Questioning for further information
  • Verifying instructions
  • Responding to client instructions

Outcomes:
The success measures for the course are:

  • Trainees gain confidence and develop their client interviewing skills beyond their current level
  • Improved performance of trainees when undertaking client interviewing and taking instructions

Training Team

Neil Seligman

Module Leader
Neil Seligman

Trainer
Victoria Lloyd

Trainer
Arthur Moore

Trainer
Phil Lyons

Trainer
Emma Tegerdine

Fresh Professional Development  Ltd, The Forum, 277 London Road, Burgess Hill, West Sussex, RH15 9QU
t. 01454 550066, e. info@fdg.uk.com, w. www.freshpd.com © Fresh Professional Development Ltd. 2017

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