PSC ELECTIVE
Client Care

Intended audience:  
Trainees

Duration:
3 hours

Format:  
Small group workshop

Objectives:
This course builds upon the client care skills introduced in the PSC core module: Client care and professional standards.

The objectives of the course are that trainees consider the key principles of good client care, appreciate the link to successful business development and improve their client care skills by means of a practical case study exercise.

Topics:
The key topics covered are:

  • Client selection methods
  • Key skills in client care
  • Client relationship management – the basic process
  • The importance of effective communication
  • Understanding how to build strong client relationships

Outcomes:
The success measures for the course are:

  • Key client care skills are reinforced and enhanced
  • Trainees are able to use these skills more effectively in their day-to-day work
  • Trainees appreciate their role in business development through effective client care

Training Team

Module Leader
Andrew Dines

Trainer
Rachael Davis-Stollar

Trainer
Victoria Lloyd

Trainer
Stephen Lue

Trainer
Phil Lyons

Trainer
Elspeth Mills Rendall

Trainer
Judith Raphaely

Trainer
Neil Seligman

Trainer
Shalini Sequeira

Trainer
Emma Tegerdine

Trainer
Portia Thornhill

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Fresh Development Group Ltd, Aztec Centre, Aztec West, Almondsbury, Bristol, BS32 4TD
t. 01454 550066, e. info@fdg.uk.com, w. www.freshpd.com © Fresh Professional Development Ltd. 2017

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