PERSONAL DEVELOPMENT COURSES: BUSINESS DEVELOPMENT
Client Care

Intended audience:
Solicitors

Duration:   
3 hours

Format: 
Small group workshop, including practical case study exercise

Objectives:
This workshop enables recently qualified solicitors to enhance their client care skills.

The objectives are to consider the key aspects of good client care – including its relevance to business development – and develop each participant’s client care skills through a practical case study exercise.

Topics:

  • Understanding the regulatory framework
  • Key client care skills
  • Identifying and responding to client service issues
  • Effective communication skills
  • Developing rapport with clients
  • Key techniques in building and maintaining strong client relationships
  • Managing difficult clients

Outcomes: 
The success measures for the workshop are:

  • Client care and rapport building skills are improved
  • Participants gain an increased understanding of communication and client management skills
  • Participants are able to build and maintain strong client relationships and gain new instructions.

Training Team

Module Leader
Andrew Dines

Trainer
Rachael Davis-Stollar

Trainer
Elspeth Mills Rendall

Trainer
Judith Raphaely

Trainer
Shalini Sequeira

Trainer
Emma Tegerdine

Trainer
Portia Thornhill

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Fresh Development Group Ltd, Aztec Centre, Aztec West, Almondsbury, Bristol, BS32 4TD
t. 01454 550066, e. info@fdg.uk.com, w. www.freshpd.com © Fresh Professional Development Ltd. 2017

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