PEAT2
Interviewing Skills

Intended audience:
Scottish Trainees

Duration: 
5 hours

Format:    

  • Plenary sessions introducing key topics and skills
  • Paired group workshops focusing on practical, case study based interviewing exercises
  • Video-taped interviewing exercises
  • Coaching and feedback to delegates during and after their performance in the interviewing exercises
  • Discussion of issues arising during replays of delegates’ performances in the video-taped exercises

Objectives:
On completion of this course, delegates will have practised the following competencies to an appropriate standard:

  • Assess tone, register and structure of own communications
  • Ascertain the nature of a client’s wishes / problems
  • Identify the legal issues arising form the above
  • Use appropriate questioning skills orally
  • Confirm instructions
  • Advise clients on proposed plans
  • Gather, organise and present information orally
  • Create and maintain a sense of confidence and trust

 

Topics:

  • Preparing
  • Listening techniques
  • Questioning for further information
  • Verifying instructions
  • Responding to client instructions
  • Closing and finishing off

Training Team

Neil Seligman

Module Leader
Neil Seligman

Trainer
Shalini Sequeira

Fresh Professional Development  Ltd, The Forum, 277 London Road, Burgess Hill, West Sussex, RH15 9QU
t. 01454 550066, e. info@fdg.uk.com, w. www.freshpd.com © Fresh Professional Development Ltd. 2017

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