PEAT2
Interviewing Skills

Intended audience:
Scottish Trainees

Duration: 
5 hours

Format:    

  • Plenary sessions introducing key topics and skills
  • Paired group workshops focusing on practical, case study based interviewing exercises
  • Video-taped interviewing exercises
  • Coaching and feedback to delegates during and after their performance in the interviewing exercises
  • Discussion of issues arising during replays of delegates’ performances in the video-taped exercises

Objectives:
On completion of this course, delegates will have practised the following competencies to an appropriate standard:

  • Assess tone, register and structure of own communications
  • Ascertain the nature of a client’s wishes / problems
  • Identify the legal issues arising form the above
  • Use appropriate questioning skills orally
  • Confirm instructions
  • Advise clients on proposed plans
  • Gather, organise and present information orally
  • Create and maintain a sense of confidence and trust

 

Topics:

  • Preparing
  • Listening techniques
  • Questioning for further information
  • Verifying instructions
  • Responding to client instructions
  • Closing and finishing off

Training Team

Neil Seligman

Module Leader
Neil Seligman

Trainer
Shalini Sequeira

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Fresh Development Group Ltd, Aztec Centre, Aztec West, Almondsbury, Bristol, BS32 4TD
t. 01454 550066, e. info@fdg.uk.com, w. www.freshpd.com © Fresh Professional Development Ltd. 2017

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