BUSINESS SKILLS COURSES:
Client Care

Intended audience:
Business services team

 Duration:
3 hours

Format:
Small group workshop, including practical case study exercise

Objective:
This course considers ‘best practice’ in client care and develops each participant’s client care skills through a practical case study exercise.

 Topics:

  • Key client care skills – what is best practice?
  • Effective communication with clients.
  • Your Firm’s Client Care Guidelines.
  • Building, maintaining and strengthening client relationships – your role.

Outcomes:
The success measures for the course are:

  1. Client care skills are reinforced, and
  2. Participants are able to apply these skills effectively in their day-to-day work when dealing with clients.

For further information or to make a booking please contact fresh: telephone 01444 240 124 or email: Rachel Berry: rachelberry@freshpd.com

Training Team

Module Leader
Andrew Dines

Trainer
Rachael Davis-Stollar

Trainer
Elspeth Mills Rendall

Trainer
Judith Raphaely

Trainer
Shalini Sequeira

Trainer
Mark Sinclair

Trainer
Portia Thornhill

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Fresh Development Group Ltd, Aztec Centre, Aztec West, Almondsbury, Bristol, BS32 4TD
t. 01454 550066, e. info@fdg.uk.com, w. www.freshpd.com © Fresh Professional Development Ltd. 2017

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